Vermont Farm Table
74 Munsill Avenue, STE 103
Bristol, VT 05443
1-888-425-8838
sales@vermontfarmtable.com
Contract Project Manager - Jessica Glasscoe
Phone (802-992-1959) / Email jess@vermontfarmtable.com
Interior Design Project Manager - Colleen FitzGerald
Phone (802-992-1957) / Email colleen@vermontfarmtable.com
Payment Terms
Vermont Farm Table is a made-to-order manufacturer and requires a 50% non-refundable deposit on the order total prior to beginning production. Because we are building a custom order for each of our customers all sales are final. Production lead-times begin at the time of deposit payment. Balance on order total is due prior to shipping. Any modifications to these payment terms must be agreed upon by both parties and determined prior to order placement.
Delivery Times + Shipping
Vermont Farm Table manufactures its products in Bristol, Vermont and maintains very competitive lead-times; please reach out for our current lead-times. Shipping lead-times will vary dependent upon final delivery location and order quantities. Specific lead-times for larger orders, including 3+ tables, orders with seating, non-stock materials, custom-designed or commercial orders will be confirmed upon order placement. Vermont Farm Table will use commercially reasonable efforts to ship the products on or before the estimated shipping date; provided, however, that we do not guarantee that any product will be shipped by a specific date. All sales are made on an FOB Destination basis to the delivery address specified on the purchase order, and title and risk of loss shall pass to you upon delivery.
Cancellations + Modifications
Vermont Farm Table products are made-to-order. Sourcing and production may begin at any time after order placement. We offer a 72 hour grace period in which you may cancel or modify your order. After this grace period, modifications must be approved by production by working with your sales representative, and may impact timelines or order cost. Approved order cancellations beyond the grace period will incur a cancellation fee of 25% of the total order value, which will be deducted from your deposit, the remainder of which will be returned to you. For any non-approved cancellations may result in the forfeiture of your entire deposit to offset costs and expenses reasonably incurred by Vermont Farm Table in connection with processing your order.
Natural Materials
Buyer acknowledges that wood is a natural material with variations in color and other characteristics and agrees to accept such natural variations. No exchanges or returns will be approved based on comparison of wood grain and color to samples, drawings or images of said wood species.
Knots, Holes & Other Natural Wood Features
Solid wood is a natural material. Vermont Farm Table uses wider boards than many furniture manufacturers to preserve the beauty of the board and make full use of the material. We believe wide boards are more beautiful, and they inherently show more variation in color and character. We use premium wood and hand select and match boards for every table top, and these boards will include natural features such as knots and some holes, depending upon the wood species. Hairline checks and cracks may be present or develop in solid wood furniture over time; this is the natural behavior of wood and is to be expected. Our products are non-returnable due to presence of any of these natural wood characteristics.
Sample Matching, Stain Matching
Vermont Farm Table provides solid wood samples to help customers select wood species for their tables and seating. These samples serve as a general representation of the grain pattern and color of a particular wood species but we do not guarantee your final table top will match your sample. Wood varies from board to board, and a small sample can never fully represent how the grain pattern and color of a tabletop will come to life in the final product. If we are staining your table and have provided stain samples or are matching your table to a sample provided, we do not guarantee the final table top will be an exact match to the provided sample. We do our best to get close when color or stain matching, but wood will take stain differently dependent on a number of natural characteristics present in the board, including tannin level, age, dryness etc. Our products are non-returnable due to sample or stain matching discrepancies.
Dimensions & Specifications
We utilize precision woodworking machinery and all products are built to specification, however, wood is a natural material that will expand and contract during the year as weather and the seasons change, and as such all measurements presented on the Vermont Farm Table website and presented within order details are estimations within a range of standard variation. Table top thickness dimensions are accurate with a tolerance of +/- 0.25”. Overall furniture dimensions are accurate within +/- 0.50”.
Reclaimed materials will be finished to a maximum yield and/or to the thickness of the Purchaser's choice when that measurement is less than the maximum yield of the materials. Any critical dimensions in either wood thickness or overall size must be explicitly identified in the order details. Critical dimensions will be met upon production but then are subject to variance according to the standards set above regarding wood movement, expansion and contraction.
Ensuring Your Furniture will Fit
It is the responsibility of the Purchaser to ensure that furniture can be delivered and that your anticipated location for the furniture is suitable. Vermont Farm Table will bill customers for return shipping if furniture cannot be accepted upon delivery due to size and space constraints. There will be no returns or modifications due to furniture that does not fit.
Damages
The Purchaser should inspect all deliveries immediately upon arrival, and should make note of any damage to the products (“Goods”) and their packaging when signing for delivery. Any damages noted at the time of delivery will be addressed by Vermont Farm Table and repaired or replaced at our sole discretion. Returns on small kitchen goods must be requested within 7 days of receiving, and will be credited to your original payment type upon arrival. Return shipping is covered by the customer unless approved otherwise.
Furniture Returns
Vermont Farm Table makes custom and made-to-order furniture, and therefore does not accept returns on these items. Stool orders in quantities less than 10 may be returned barring no modifications. Other returns are at the sole discretion of Vermont Farm Table. Purchaser will pay for return shipping in the case of stools or other pre-approved furniture returns unless otherwise determined by Vermont Farm Table.
Small Item Returns
Vermont Farm Table does accept returns of small items, including our kitchen goods within 30 days of purchase. Goods must be unused and in their original condition. Returns will be at the expense of the Purchaser unless otherwise determined by Vermont Farm Table. Please reach out to folks@vermontfarmtable.com to receive return authorization. Original form of payment will be credited upon receipt of the merchandise.
Vermont Farm Table manufactures its products to the highest quality standards. Therefore, all Goods are considered to be in good condition and error free when delivered, unless a material defect is reported by the Purchaser to Vermont Farm Table within five (5) business days of delivery. All deliveries should be inspected immediately upon arrival and the receiver should make note of any damage to the Goods and their packaging when signing for delivery and notify Vermont Farm Table immediately. If you do not object within five (5) business days of delivery, you agree that it shall be conclusively presumed, as between you and Vermont Farm Table, that you have fully inspected and acknowledged that the Goods are not damaged or defective.
Vermont Farm Table products are warrantied against all defects in materials and workmanship for a period of three (3) years from date of delivery. This warranty does not extend to any customer requested wood species, finishes, and other modifications outside of the standard product offering unless expressly noted on the order. If the Purchaser finds a material defect in the workmanship or materials of the Goods within three (3) years from the date of delivery, provided the Goods were properly stored, handled, maintained, and used by the Purchaser under normal conditions for commercial use as disclosed to Vermont Farm Table at the time of purchase, Vermont Farm Table will, at its discretion, repair or replace defective merchandise free of charge. Repair or replacement is at the sole discretion of Vermont Farm Table.
There are important exceptions and exclusions:
These warranties will not extend to Goods subjected to user error/modification, misuse, abuse, alteration or neglect use of the product, improper installation or maintenance or which have been altered or repaired by anyone other than Vermont Farm Table. The Vermont Farm Table warranty does not include defects from normal wear and tear. Wood is a natural material with specific qualities and some expansion and contraction is to be expected, which may expose flaws, imperfections or other character in the wood.
Vermont Farm table will not repair or replace Goods due to natural wood movement, knots, grain pattern, texture, dimensional qualities, wood color, stain color, matching, or “character marks,” such as nail holes, open cracks, and other natural features of solid wood construction. The foregoing is not considered a defect in the and is not covered under warranty. The Vermont Farm Table warranty does not extend to the finishes used on our products. This warranty is given expressly and in lieu of all other warranties, expressed or implied, of merchantability and fitness for particular purpose and constitutes the only warranty made by Vermont Farm Table.
In addition to a three year warranty, Vermont Farm Table stands by a philosophy that we want you to be completely happy with your new furniture and we stand behind our products. Each Vermont Farm Table piece is handcrafted to the highest standards of care and commitment to quality. If you are displeased with a product you have received or have a problem with your furniture at any point during its lifetime, please contact your sales representative or customer service to discuss possible solutions.
THE ABOVE REPAIR OR REPLACEMENT POLICY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY, AND SETS FORTH VERMONT FARM TABLE’S SOLE OBLIGATION TO THE PURCHASER REGARDING THE GOODS. VERMONT FARM TABLE DISCLAIMS ANY AND ALL ASSURANCES (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) RELATING TO THE GOODS PROVIDED BY VERMONT FARM TABLE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED ASSURANCES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR PURPOSE (EVEN IF THE PARTICULAR USE OR PURPOSE IS DISCLOSED TO VERMONT FARM TABLE IN ADVANCE), OR NON-INFRINGEMENT, AND ANY ASSURANCES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE.
